First, make sure you are using the latest versions of our iOS or Android apps by checking the App Store and Google Play Store. If you are accessing Acorns from our web app you will always be on the latest version.
Next, be sure that your email address and password are entered correctly. If you have multiple email addresses, please make sure you are using the one that you used to sign up for Acorns.
On mobile, if you are unable to log in from the PIN Screen, tap the “Log Out” button in the upper left corner of the screen to try logging in with your email and password instead of PIN code.
For security, if we suspect suspicious activity we may lock an account or block a device. If this is the case, you will see a message on log in letting you know. If you see this, please follow the instructions to resolve the issue.
If you are still unable to log in, or do not remember your password, please use our Forgot Password tool.
After all this, if you are still unable to log in, feel free to reach out to our customer support team here.