In order to fix this “Round-Ups Unavailable” error, it’s best to first understand the difference between linking your account to Round-ups and linking an account as your Funding Source.
The connection with Acorns to your Funding Source is separate from the connection with your Round-Up accounts. You will see “Round-Ups unavailable” next to your Funding Source if your Funding Source was linked with account and routing numbers or your connection for Round-Ups has been interrupted.
Although the alert within your app states your Round-Ups are unavailable, it may just mean you need to refresh the connection with your bank!
If your bank account disconnects from your Round-Ups but the bank name is visible within the app, it could mean that your account is only linked as the Funding Source and not to Round-Ups.
To troubleshoot this issue, follow these instructions:
For Mobile:
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After logging in to your account, tap the menu (avatar) in the upper left corner of your screen
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Tap "Settings"
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Tap "Linked Accounts"
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Tap "Link another account"
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Select your bank by scrolling through the list or searching for your bank in the search box
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Enter your bank’s online banking credentials
For Web:
- After logging in to your account, click on the menu (avatar) in the top right corner of the screen
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Click on "Profile & Settings"
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Click on "Linked Accounts"
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Click on "Link another account"
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Search for your bank
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Enter your bank’s online banking credentials and click Submit
If you receive an error or have any issues relinking your bank account to your Round-Ups please reach out to us for further assistance at https://help.acorns.com/contact
