Why are my Round-Ups Unavailable for my bank?

In order to fix this “Round-Ups Unavailable” error, it’s best to first understand the difference between linking your account to Round-ups and linking an account as your Funding Source.

The connection with Acorns to your Funding Source is separate from the connection with your Round-Up accounts. You will see “Round-Ups unavailable” next to your Funding Source if your Funding Source was linked with account and routing numbers or your connection for Round-Ups has been interrupted.

Although the alert within your app states your Round-Ups are unavailable, it may just mean you need to refresh the connection with your bank!

If your bank account disconnects from your Round-Ups but the bank name is visible within the app, it could mean that your account is only linked as the Funding Source and not to Round-Ups.

To troubleshoot this issue, follow these instructions:

For Mobile:

  1. After logging in to your account, tap the menu (avatar) in the upper left corner of your screen

  2. Tap "Settings"

  3. Tap "Linked Accounts"

  4. Tap "Link another account"

  5. Select your bank by scrolling through the list or searching for your bank in the search box

  6. Enter your bank’s online banking credentials

For Web:

  1. After logging in to your account, click on the menu (avatar) in the top right corner of the screen
  2. Click on "Profile & Settings"

  3. Click on "Linked Accounts"

  4. Click on "Link another account"

  5. Search for your bank

  6. Enter your bank’s online banking credentials and click Submit

If you receive an error or have any issues relinking your bank account to your Round-Ups please reach out to us for further assistance at https://help.acorns.com/contact

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