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Missing Account

Your Financial Institution may temporarily prevent Acorns from monitoring some or all of the sub-accounts connected to your online banking.  If you’re linking your account and are unable to view the sub-accounts associated with your financial institution, please proceed with the following steps:

1. Please allow your financial institution up to 72 hours to begin populating these sub-accounts.  Although these accounts may not show up immediately, your bank will likely authenticate the connection and grant Acorns the ability to monitor your transactions for Round-Ups.

If after 72 hours your sub-accounts are not populating on your Acorns Account, please try unlinking and relinking the account to reestablish the connection by completing the following steps: 

1. From the main menu, select Settings
2. Select Linked Cards
3. Select Link a Card or the + 
4. Type in your bank name 
5. Select your bank 
6. Link your account by entering your online banking credentials

If the steps above do not resolve the issue, please do not hesitate to email our support team at Support@acorns.com

This website is operated by Acorns Advisers, LLC, an SEC Registered Investment Advisor. Brokerage services are provided to clients of Acorns by Acorns Securities, an SEC registered broker-dealer and member FINRA/SIPC. Investments are not FDIC insured and may lose value. Investing involves risk and investments may lose value. Please consider your objectives and Acorns pricing before investing. Past performance does not guarantee future results. Investment outcomes and projections are hypothetical in nature. Limited time offer. Rewards are in the form of a purchase of investments in your Acorns portfolio. Shares are purchased once your friend’s account is approved. To be eligible for the reward, the person you refer must use your personal invitation code when they sign up. Acorns reserves the right to restrict or revoke this offer at any time. Acorns Visa™ debit cards are issued by Lincoln Savings Bank, member FDIC. "Acorns" and "Invest the Change" are registered trademarks of Acorns Grow, Inc.