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Missing Account

Your Financial Institution may temporarily prevent Acorns from monitoring some or all of the sub-accounts connected to your online banking.  If you’re linking your account and are unable to view the sub-accounts associated with your financial institution, please proceed with the following steps:

1. Please allow your financial institution up to 72 hours to begin populating these sub-accounts.  Although these accounts may not show up immediately, your bank will likely authenticate the connection and grant Acorns the ability to monitor your transactions for Round-Ups.

If after 72 hours your sub-accounts are not populating on your Acorns Core Account, please try unlinking and relinking the account to reestablish the connection by completing the following steps: 

1. In the upper right corner, click on the Personal Avatar icon
2. Select Settings
3. Under Personal, select Linked Accounts
4. Under Cards & Accounts, select Add Account
5. Search for your bank
6. Connect using your banking credentials

If the steps above do not resolve the issue, please do not hesitate to email our support team at Support@acorns.com

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