Feel free to ask us anything and everything

Round-Up Transactions not populating

Since we wait until your bank transactions fully process, sometimes you may experience a delay in seeing any new Round-Ups. You can check the date we last received an update from your bank by going to Settings > Linked Cards. From here, please select the bank you want to check.

Please confirm that:

  1. Your bank is successfully connected without any errors
  2. The last updated date is within 4 days from the current date

Additionally, please:

  1. Double check if these transactions are fully posted to your online bank account.  Transactions that are currently pending will not be created for Round-Ups until they are settled on your bank statement. 
  2. Verify that your online banking security features allow for third party access.

If you’ve confirmed the above, and are still not seeing Round-Ups, please try unlinking and relinking the account to reestablish the connection. If this does not resolve the issue, please send an email to Support@acorns.com and we would be happy to investigate further.

Was this helpful?

This website is operated by Acorns Advisers, LLC, an SEC Registered Investment Advisor. Brokerage services are provided to clients of Acorns by Acorns Securities, an SEC registered broker-dealer and member FINRA/SIPC. Securities in your account protected up to $500,000. For details, please see www.sipc.org. Investments are not FDIC insured and may lose value. Investing involves risk including loss of principal. Please consider, among other important factors, your investment objectives, risk tolerance and Acorns pricing before investing. Past performance does not guarantee or indicate future results. Acorns reserves the right to restrict or revoke any and all offers at any time. Acorns also offers an Acorns Spend deposit account. Acorns Spend accounts are FDIC insured up to $250,000. Acorns Visa™ debit cards are issued by Lincoln Savings Bank, member FDIC for Acorns Spend account holders. "Acorns" and "Invest the Change" are registered trademarks of Acorns Grow, Inc.