How can I resolve issues with my Round-Up Accounts?

If you are experiencing issues with your Round-Up account(s), please try these steps below:

  • Log in to your online bank through a desktop browser, not your mobile banking app
  • Once you’ve logged in to your bank, click here to go back into the Acorns app and relink your bank account by following the instructions below:
  1. After logging in to your account, click on the menu (avatar) in the upper right corner of the screen
  2. Click on "Profile & Settings"

  3. Click on "Linked Accounts"

  4. Click on "Link another account"

  5. Search for your bank

  6. Enter your bank’s online banking credentials and click Submit

If you receive an error or have any issues relinking your bank account to your Round-Ups please reach out to us for further assistance at https://help.acorns.com/contact

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