Feel free to ask us anything!

My Round-Ups have stopped, what happened?

If your Round-Ups stopped processing, please review the checklist below to ensure your Round-Ups are On:

Ensuring your Round-Ups are Turned On

  • You can view this by going to ‘Invest for your Future’

  • Select ‘Round-Up Settings’

  • Check that ‘Set to automatic’ has a green toggle (this means it's on!)

    • If your Round-Ups have a grey toggle, switch the toggle in order to resume your Round-Ups


If your Round-Ups are ‘On’ but still not processing

If you’ve confirmed your Round-Ups are turned on, please follow the steps below to refresh the connection with your bank by unlinking and relinking your account to Round-Ups

If you are on our Mobile app follow these steps:

First, unlink your Round-Up Account:

  1. Tap on the menu icon at the top left-hand corner

  2. Tap on Settings

  3. Tap on Linked Accounts

  4. Tap on the institution you want to unlink

  5. Tap Unlink on the top right corner

Next, relink your account to Round-Ups: 

  1. Click on the menu icon at the top left of your screen

  2. Select Settings

  3. Select Linked Accounts

  4. Tap on Link another account

  5. Select your bank by scrolling through the list or searching for your bank in the search box

  6. Enter your bank’s online banking credentials

If you are on our website, follow these steps:

First, unlink your Round-Up Account:

  1. Click on the avatar on the top right of the screen

  2. Click on Profile & Settings

  3. Click on Linked Accounts

  4. Click on the institution you want to unlink

  5. Click unlink in the top right corner

Next, relink your account to Round-Ups: 

  1. Click on the avatar on the top right of the screen

  2. Click on Profile & Settings

  3. Click Linked Accounts

  4. Click on Link another account

  5. Search for your bank

  6. Enter your bank’s online banking credentials and click Submit

Allow some time for the new connection to refresh

You should see Round-Ups begin processing to your Acorns account within the next 24-48 hours. This will allow sufficient time for the connection between Acorns and your bank to refresh.

If you receive an error or have any issues relinking your bank account to your Round-Ups please reach out to us for further assistance at https://help.acorns.com/contact.

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