Acorns Support

Feel free to ask us anything and everything

Why Are My Transactions Being Canceled?

We do our best to help you avoid overdraft fees from your bank. Using a SmartDeposit system, we try to detect if an investment from your funding source could put you at risk for a bank fee. If so, we try to pause or cancel that investment.

Please keep in mind that this in not 100% effective due to bank processing times, which are 1-3 business days. During that processing period, if the bank doesn’t relay data to us regarding a low balance in your funding source, the investment will proceed.

If you have any other questions, we’re here to help. 

© 2018 Acorns | Disclosures

This website is operated by Acorns Advisers, LLC, an SEC Registered Investment Advisor. Brokerage services are provided to clients of Acorns by Acorns Securities, an SEC registered broker-dealer and member FINRA/SIPC. Investments are not FDIC insured and may lose value. Investing involves risk and investments may lose value. Please consider your objectives and Acorns pricing before investing. Past performance does not guarantee future results. Investment outcomes and projections are hypothetical in nature. Limited time offer. Rewards are in the form of a purchase of investments in your Acorns portfolio. Shares are purchased once your friend’s account is approved. To be eligible for the reward, the person you refer must use your personal invitation code when they sign up. Acorns reserves the right to restrict or revoke this offer at any time. Acorns Visa™ debit cards are issued by Lincoln Savings Bank, member FDIC. "Acorns" and "Invest the Change" are registered trademarks of Acorns Grow, Inc.