Acorns Support

Feel free to ask us anything and everything

Why Are My Transactions Being Canceled?

We do our best to help you avoid overdraft fees from your bank. Using a SmartDeposit system, we try to detect if an investment from your funding source could put you at risk for a bank fee. If so, we try to pause or cancel that investment.

Please keep in mind that this in not 100% effective due to bank processing times, which are 1-3 business days. During that processing period, if the bank doesn’t relay data to us regarding a low balance in your funding source, the investment will proceed.

If you have any other questions, we’re here to help. 

Was this helpful?

© 2020 Acorns | Disclosures

This website is operated by Acorns Advisers, LLC, an SEC Registered Investment Advisor. Brokerage services are provided to clients of Acorns by Acorns Securities, an SEC registered broker-dealer and member FINRA/SIPC. Securities in your account protected up to $500,000. For details, please see www.sipc.org. Investments are not FDIC insured and may lose value. Investing involves risk including loss of principal. Please consider, among other important factors, your investment objectives, risk tolerance and Acorns pricing before investing. Past performance does not guarantee or indicate future results. Acorns reserves the right to restrict or revoke any and all offers at any time. Acorns also offers an Acorns Spend deposit account. Acorns Spend accounts are FDIC insured up to $250,000. Acorns Visa™ debit cards are issued by Lincoln Savings Bank, member FDIC for Acorns Spend account holders. "Acorns" and "Invest the Change" are registered trademarks of Acorns Grow, Inc.