Some financial institutions have security safeguards that prevent third party applications like Acorns from monitoring your transactions for Round-Ups.
While Acorns can’t make recommendations to change or disable security settings with your online banking account, these features may prevent Acorns from successfully Rounding-Up your purchases and rewarding Earn Rewards.
If you choose to change any settings, unlinking and relinking should update your connection.
Please complete the following steps to link a Round-up Account:
For Mobile:
- After logging in to your account, tap the menu (avatar) in the upper left corner of the screen
- Tap "Settings"
- Tap "Linked Accounts"
- Tap "Link another account"
- Search for your bank and connect using your banking credentials
For Web:
- After logging in to your account, click on the menu (avatar) in the upper right corner of the screen
- Click on "Profile & Settings"
- Click on "Linked Accounts"
- Click on "Link another account"
- Search for your bank and connect using your banking credentials