Some financial institutions have security safeguards that prevent third party applications like Acorns from monitoring your transactions for Round-Ups.
 
While Acorns can’t make recommendations to change or disable security settings with your online banking account, these features may prevent Acorns from successfully Rounding-Up your purchases and rewarding Earn Rewards.
 
If you choose to change any settings, unlinking and relinking should update your connection.
 
Please complete the following steps to link a Round-up Account: 

For Mobile:

1. After logging in to your account, tap the menu (avatar) in the upper left corner of the screen
2. Tap "Settings"
3. Tap "Linked Accounts"
4. Tap "Link another account"
5. Search for your bank and connect using your banking credentials

For Web:

1. After logging in to your account, click on the menu (avatar) in the upper right corner of the screen
2. Click on "Profile & Settings"
3. Click on "Linked Accounts"
4. Click on "Link another account"
5. Search for your bank and connect using your banking credentials