Acorns Support

Feel free to ask us anything and everything

General Troubleshooting Tips

Try these fixes if you are experiencing issues with your Round-Ups account:

1. Log into your online banking through a web browser (instead of the mobile app). Some financial institutions may require this before they will allow us to monitor your account for Round-Ups.
2. Then open a second tab and navigate to www.app.acorns.com.
3. Please complete the following steps to link a Round-up Account:

1. In the upper right corner, click on the Personal Avatar icon
2. Select Settings
3. Under Personal, select Linked Accounts
4. Under Cards & Accounts, select Add Account
5. Search for your bank
6. Connect using your banking credentials

If you continue experiencing errors linking your Round-Ups Account, continue troubleshooting with these articles:

Chase Bank

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This website is operated by Acorns Advisers, LLC, an SEC Registered Investment Advisor. Brokerage services are provided to clients of Acorns by Acorns Securities, an SEC registered broker-dealer and member FINRA/SIPC. Securities in your account protected up to $500,000. For details, please see www.sipc.org. Investments are not FDIC insured and may lose value. Investing involves risk including loss of principal. Please consider, among other important factors, your investment objectives, risk tolerance and Acorns pricing before investing. Past performance does not guarantee or indicate future results. Acorns reserves the right to restrict or revoke any and all offers at any time. Acorns also offers an Acorns Spend deposit account. Acorns Spend accounts are FDIC protected up to $250,000. Acorns Visa™ debit cards are issued by Lincoln Savings Bank, member FDIC for Acorns Spend account holders. "Acorns" and "Invest the Change" are registered trademarks of Acorns Grow, Inc.