Feel free to ask us anything and everything

General Troubleshooting Tips

Try these fixes if you are experiencing issues with your Round-Ups account:

1. Log into your online banking through a web browser (instead of the mobile app). Some financial institutions may require this before they will allow us to monitor your account for Round-Ups.
2. Then open a second tab and navigate to www.app.acorns.com.
3. Please complete the following steps to link a Round-up Account:

1. In the upper right corner, click on the Personal Avatar icon
2. Select Settings
3. Under Personal, select Linked Accounts
4. Under Cards & Accounts, select Add Account
5. Search for your bank
6. Connect using your banking credentials

If you continue experiencing errors linking your Round-Ups Account, continue troubleshooting with these articles:

Capital One 360

Chase Bank

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