Feel free to ask us anything and everything

General Troubleshooting Tips

Try these fixes if you are experiencing issues with your Round-Ups account:

1. Log into your online banking through a web browser (instead of the mobile app). Some financial institutions may require this before they will allow us to monitor your account for Round-Ups.
2. Then open a second tab and navigate to www.app.acorns.com.
3. Please complete the following steps to link a Round-up Account:

1. In the upper right corner, click on the Personal Avatar icon
2. Select Settings
3. Under Personal, select Linked Accounts
4. Under Cards & Accounts, select Add Account
5. Search for your bank
6. Connect using your banking credentials

If you continue experiencing errors linking your Round-Ups Account, continue troubleshooting with these articles:

Capital One 360

Chase Bank

Was this helpful?

This website is operated by Acorns Advisers, LLC, an SEC Registered Investment Advisor. Brokerage services are provided to clients of Acorns by Acorns Securities, an SEC registered broker-dealer and member FINRA/SIPC. Investments are not FDIC insured and may lose value. Investing involves risk and investments may lose value. Please consider your objectives and Acorns pricing before investing. Past performance does not guarantee future results. Investment outcomes and projections are hypothetical in nature. Limited time offer. Rewards are in the form of a purchase of investments in your Acorns portfolio. Shares are purchased once your friend’s account is approved. To be eligible for the reward, the person you refer must use your personal invitation code when they sign up. Acorns reserves the right to restrict or revoke this offer at any time. Acorns Visa™ debit cards are issued by Lincoln Savings Bank, member FDIC. "Acorns" and "Invest the Change" are registered trademarks of Acorns Grow, Inc.