You can reset your PIN via the web app, Android app, or iOS app. Note: In order to reset your PIN, you will need to enter your old PIN AND answer your security question. If you are unable to enter this information, please contact us so that we can help you with the process.
Please see the "How Can I Reset My Password" page if you need help resetting your password.
Reset Your PIN via the web app
Step 1: Log into your account here.
Step 2: From the present screen, click on your avatar in the upper right corner. Click “Settings” via the drop down menu.
Step 3: From the “Device” section select “Change Login PIN”.
Step 4: Enter your old PIN.
Step 5: Enter your new PIN.
Step 6: Enter the answer to your security question.
Reset Your PIN via Android or iOS
Step 1: Log into your account via your mobile device.
Step 2: From the present screen, click the hamburger menu in the top left.
Step 3: Select “My Settings” from the navigation menu.
Step 4: Select “Change Log In PIN” from the “Device” section.
Step 5: Enter your old PIN.
Step 6: Enter your new PIN.
Step 7: Confirm your new PIN.
Step 8: Enter the answer to your security question.