Here’s how to help protect your information with Two-Factor Authentication:
- After logging in to your account, tap on the menu (avatar) in the upper corner of the screen
- Tap "Settings" or click on "Profile & Settings"
- Tap or click on “Personal info”
- Under Contact Info, you should notice an unverified alert, tap or click on the sign
- Confirm your Contact Info is correct
- You will then be prompted to select the "Next" button to enter the verification process
- Two-Factor Authentication will send a 6-digit code to your mobile device. Once you receive the code, input it into the alert in-app
- Two-Factor Authentication verification is now complete! The alert next to your Contact Info should now be verified
If you do not receive the 6-digit code via text message, tap or click “Resend.” If you don’t receive a code after 3 tries, please contact our Acorns Support team.
If you are having trouble setting up your phone number for Two-Factor Authentication you can always set up 2FA with a verified email address as well. Please note, we only require one piece of verified contact info to set up 2FA.
To update the email address info linked to Two-Factor Authentication via the app, please follow the steps below:
- After logging in to your account, click on the menu (avatar) in the upper corner of the screen
- Click on "Profile & Settings"
- Click on "Personal Info"
- Under Contact Info, you will see your email address
- Select the unverified alert next to your email and confirm it correct
- You will then be prompted to select the "Next" button to enter the verification process
- 2FA will send a 6-digit code to your email address. Once you receive the code, input it into the alert in-app
- Two-Factor Authentication verification is now complete for email! The alert next to contact info should now be verified
Will I be sent a verification code every time I log in?
Yes, for added account security we implemented forced two-factor authentication. Your security is our top priority, so we’re always looking for ways to better protect your information.
Please note, using your PIN or Face ID in-app will not activate 2FA.
