The ‘Institution is failing to respond to our request’ message typically means that your bank may be experiencing some technical issues or they not be set up to support our Round-Up feature.
If this message is the result of routine maintenance or an unexpected technical issue, attempting this connection again after 72 hours will generally resolve this issue.
After waiting 72 hours, please log directly into your bank's website from a desktop or laptop computer to verify that there are no sign-in issues on your bank's end.
After successfully logging into your online bank account, open a new tab or window and login to your Acorns account here, and complete the following steps to link to your Round-Up Account through Acorns.com:
1. In the upper right corner, click on the Personal Avatar icon
2. Select Profile
3. Select Edit Cards
4. Select Unlink
5. Select Cancel in the left corner of Linked Cards
6. Select Link a Card
7. Search for your bank
8. Connect using your banking credentials